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Acceptable Materials

RMA form

eBay Return Merchandise Authorization

All items are guaranteed to be AS DESCRIBED Meaning: if you receive an item and it is not AS DESCRIBED then you can continue with this form and we will address your RMA submission within 1 to 2 business days. RMA Submissions must be made within three (3) days of receiving the product.

Please submit the following information below for your RMA request. All fields are required.

(List one item number per line)

our memberships & certifications

R2 NYSAR Certifications Swana ISRI
*Please note, the only locations that are R2/Rios certified are our headquarters
in Brockport and our Buffalo location.

our locations

4 Owens Road,
Brockport, NY 14420
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Retail Store
203 Main Street
Brockport, NY 14420
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Buffalo Facility
1800 Broadway, Unit 4A
Buffalo, NY 14212
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Syracuse Facility
838 Erie Blvd W
Syracuse, NY 13204
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